Re:skale

A simple and intuitive app for helping young women achieve financial stability in their own terms. Sweet rewards are just an icing on the cake.

Team

Designers
Chan Ik Chris Jung
Jehnesa Herdsman
Developers
David Chen
Jade Wei

My Role

UX Design
UI Design
Research

Timeline

36 hours

Problem

Women on average makes 11% less than than their male co-workers in Ontario.

There has always been a pay gap between male and female in workforce. With soaring cost of living everywhere, young women may face more financial challenges. The traditional budgeting apps heavily rely on vigilant user behavior alone and this may not be appealing for many people. So how do we motivate young women to achieve their financial goals and maintain it?

Solution

Developing better financial habits through emotional fulfillment.

After analyzing number of reviews from financial publications and different users, my team decided to focus on help developing user motivation through emotional fulfillment.

  • No Ads or Premium service tier
  • Flexibility to set and track goals
  • Customized incentives for motivation

Research

Discovering the root cause.

Research by HSBC has revealed that 44% of working women in Canada struggle with paying bills and 51% doesn’t know how much they need to save for retirement. Many budgeting apps have limited or no financial health and goal related features to help people save.Freemium service models may negatively impact userbase by locking useful features behind a paywall. Our team decided to focus on solving these issues by developing solutions to help young women maintain financial habit for better financial stability.

To test our hypothesis, the team analyzed number of reviews from financial publications and personal user experiences from different online sources such as public forums and official support portals. Number of patterns started to emerge from collection of data, and further analysis was performed to narrow down paint points.The emotionally charged responses made us realize that the financial stress is not only about materialistic needs but also directly related to emotional fulfillment of users. We’ve realized the empathy map was crucial process to understand the needs of our target demographic and find solution to help them develop healthy financial habit.

  • Ads & Premium service tier
  • Lacking financial health feature
  • Lacking free service tier
  • Can't track your spending
  • Limitation on free version
  • Ads and other solicitation

Direction

Fulfilling emotional needs to develop healthy financial habits.

Based on our findings, the focus of the design became providing flexible goals with customized incentives. Pressure free environment with no advertising and premium subscription tier was another crucial key point our team focused on. The team felt that people already struggling financially shouldn’t be forced to spend additional resources to get the help they need.

No Ads or Premium service tiers

Flexibility to set and track goals

Customized incentives for motivation

Design

Fulfilling emotional needs to develop healthy financial habits.

The user experience is augmented by gamified loop that provides rewards and incentives for good financial behaviour by achieving their goals. People often say they are trying to “balance the budget” when dealing with finance. We were inspired to visualize this “balancing act” in graphic scale that tracks expanses and savings. To provide friendly and encouraging atmosphere, the team decided to use pastel colour palette which are often associated with calming and peaceful aesthetics and potentially helpful in alleviating stressful situation.